- Designed, implemented and reported on Customer Satisfaction for major supplier to BBC. Saved significantly on credit regime.

- Designed, implemented and reported on Business Improvement and Total Quality for major IT company. Estimated £15m saving.

- Teambuilding experience includes graduate placement programmes, mentoring, coaching and business advising at all business levels.

- Designed processes for launch of online gaming for one of UK’s largest cable/ADSL service providers, identified potential risks and closed gaps.

- Performed team diagnostics for leadership teams resulting in improved relationships and more dynamic leadership styles.

- Designed and implemented global billing processes for major European based telco, worked with 14 remote teams multilingually to achieve single launch. Saving of 100m Euros.

Mini case studies

- Performed rapid business reviews for major European telco provider across 5 countries, identified risk of fraud, major improvement opportunities in auditing, operations and product portfolios.

- Strategy setting and business planning for the Environement Agency.

- Report reingineering and change delivery for Starters, Movers and Leavers for Transport for London.

- Strategy setting for Yorkshire Air Ambulance

- Merger and acquisition experience includes merging customer care teams, facilities, people and products for major consultancy and also for one of UK’s largest cable/phone service providers.

- Designed and delivered courses on Telecoms and CRM for Ernst & Young Europe, also on Total Quality Management and Business Improvement for major IT company.

- Designed and implemented continuous business improvement processes and checks for major IT company, helping to achieve savings of 120m Euros.