- Public sector experience includes Transport for London, local government agencies, central government bodies, quasi-government bodies and supplier of specialist services to the public sector

- Third sector experience includes Yorkshire Air Ambulance

- Private sector experience includes utilities, telco, banking and finance, media, insurance and education.

i2i is led by Norman Yap, a Change Implementation and Business Improvement expert with many years of senior business experience leading and delivering change programmes for businesses in the public and private sectors.

- Strategy setting and business planning for the Environment Agency.

- Reporting and Change Delivery for Transport for London

- Strategy setting and review for Yorkshire Air Ambulance

CRM training and implementation for University of London

- Post Merger integration of two major telco/tv players in the UK

- Staff development and process transformation of call cetnres in UK

- Multilingual manager of remote and virtual teams on global assignments.